Making an Order Online
With our new website it is easier than ever before to order a fancy dress costume online. Now finding the perfect costume, placing an order and creating an Escapade account is a quick and simple process. Please read below if you have any further questions or queries on the exact process of navigating our website and ordering a costume online.
Navigating the Website
Our website is easy to navigate and now you will be able to find the fancy dress you are looking for in the shortest time possible. There are several different options for navigating our site; If you know exactly what you are looking for, eg a “Spiderman costume” all you need to do is type Spiderman into the search bar found on the top left of our website and click search. A selection of Spiderman costumes and accessories will then appear just select the one you want and click “add to basket” on the product page. If you want to browse a wider selection of costumes by category simply use the category list on the left hand column of the website and select what you are interested in. For example clicking on “superhero costumes” will open up a wide range of superhero costumes for you to choose from and selecting “Halloween costumes” will open up a wide range of Halloween fancy dress costumes you can browse. You can also search by gender, price or browse our popular themes selection for themed parties fancy dress costumes.
Placing an Order
After you have found a costume or accessory that you would like to purchase you just need to follow the steps listed below in order to successfully complete the order:
A) Locate your desired costume from our sites category selections or our sites search function.
B) Select the desired size of your costume from a size drop down menu next to the costume. Please note if no drop down menu is available the costume comes in a “standard size”, or a “one size fits most” option. You can click on the costumes size guide to see more details regarding the exact sizes of this specific costume.
C) On your desired costume or accessory select “add to basket” after doing this a pop up window will ask you if you want to proceed to checkout, or if you want to continue shopping. If you wish to continue shopping simply add multiple items to your order. Any time you wish to checkout and purchase your items simply click on the basket icon at the top of the page, which will lead you to the checkout page.
D) On the check out page if you are a returning customer simply insert your email and password. If you are a new customer fill out the fields on the form including: Name, Email, Billing Address, Shipping Address (if different to your billing address) (*PLEASE NOTE when filling out your address if your house does not have a number please put a hyphen to fill the term and include house name in space below) contact number and a password for quick access when making future orders.
Our website now offers a post code finder which makes inserting your address as easy as possible. After filling in these details select a shipping option and proceed to our secure payments page where you will be able to use your card or Paypal details.
Paying for an Order
We currently use HSBC to accept secure payments of debit and credit card transactions. We accept the following cards as payment methods: Debit, Switch, Solo, Mastercard, Visa, Eurocard and Delta. You also have the option of making a telephone order or paying via PayPal. For information regarding our online security please visit the Secure Payments section of our website.
We have a variety of delivery options which cater to your required time of receipt, for detailed information regarding delivery times and pricing please visit our delivery information page. PLEASE NOTE: We use recorded postage to send out all of our parcels and that they will require a signature upon receipt. If you are unable to sign for your parcel it will be left at a local post office, our courier service, and you will have an option of arranging a new delivery time. Contact us for more details or a tracking number.
Internet Support Online
If you have a question or a query regarding making a payment, processing an order, or navigating our site please contact our online customer services team via:
Phone: 0207 485 7384 Option 1
They will be happy to assist you with any questions or queries you may have.