Escapade Return Policy

We believe our costumes and products must live up to your highest expectations and that our service must live up to the quality of our products. Our staff are always happy to advise and help our customers select the best products to suit your requirements.

If for some reason, you need to return part or all of your order, it's easy! Simply follow the instructions outlined below. All returns are acknowledged by email or mail and refunds will be credited to the original payment method.

• 1 ) Returns Goods purchased from the Escapade website may be returned for a refund as long as you inform us within 7 days (starting from the day after delivery).You must take full responsibility for our goods while they are in your possesion. Any item(s) for return must be sent back in it’s original shipped condition, together with any original packaging
• 2) After the 7 day cooling off period: Should an item not be needed and and you fail to inform us within the 7 working days- max 30 days (starting from the day after delivery) we will still offer a refund but for the value of 75% of the purchase price (exclusive of shipping). We apologize that for incoming goods. shipping, packing and insurance cannot be refunded.
• 3) Satisfaction If you are not entirely satisfied with an order, please contact customer services for either replacement or a full refund.
• 4) Faulty Products Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email within 7 calendar days from the date of delivery.
• 5) We will not refund items without a returns number; items that have been used, cleaned, damaged or soiled; items returned without full packaging; items must be odour free, including the smell of smoke and perfume; please note we cannot refund makeup items, eyelashes, tights, wigs, underwear or masks. Some costumes have sealed wigs in such cases if the costume is not appropirate do not open the wig as once opened refunds can not be given.
• 6) No returns or refunds on sale items Products purchased in the Escapade sale are Final Sale; meaning no refunds, no exchanges (with the exception of altering product size) and no returns.
• 7) Instructions for returning goods Before sending the parcels back to us please phone us for a Returns Authorization Number which you can get by contacting Escapade Customer Service team: Monday-Friday 8:30 am to 5: 30 pm G.M.T on: 0208 805 3333 or e-mail us and we will make arrangements with you to return. You will need to confirm your name, order number and postcode, so please have these available if you phone. You also need to include this returns number with your parcel back to us as failure to do so will result in delay of any refund.

May we please ask you to additionally note:

• 8) Liability We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, abnormal working conditions, willful damage, misuse or alteration or repair of the ordered goods without our approval.
• 9) Disputed items Any returned goods that we receive which are outside of this Returns Policy will be defined as 'Disputed'. Such Dispute items will not be refunded or exchanged and a reason for this decision will be provided. We are happy to re-ship such Dispute items back to you at a cost to yourself; otherwise they will be destroyed within 91 calendar days from their receipt back to us. All refunds will be subject to a 25% restocking & handling fee plus the packing and postage costs incurred when originally shipping your order out. This does not apply to unopened returns within the 7 day cooling off period please read section 1 Unopened Returns.
• 10) Late Delivery  If the order arrives too late for your event, please do not sign for the product and it will be sent back to us, alternativily you can return them as outlined above. If we are at fault, we will refund all costs. A reason why we may not be at fault is that you have selected to use first class post, when you should have used Express delivery or you were absent during delivery, in this case a 25% handling charge will be applied.

If you are returning a package please use registered post or obtain a certificate of posting for your own protection note proof of receipt is not proof of delivery.

Please note that the product images displayed on www.escapade.co.uk are supplied with the costumes, however they may vary from the pictures displayed. Our suppliers hold the right to make changes to the products at any given time without previous warning. However these small changes should not interfere with the quality or with the general concept of any item in question.

This does not affect your statutory rights as a consumer.