Escapade Return Policy

Your satisfaction is our primary objective.

We believe in our costumes, that our goods must live up to your highest expectations and that our service must live up to that quality. Our staff is always happy to advise and help select the best products to suit your requirements.

If for some reason you need to return part, or all of your order, it's easy. Simply follow the guide outlined below. All returns are acknowledged by email or mail or phone and refunds will be credited to the original payment method.

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Can I return my costume?

Yes, you can return unworn and unwashed costumes to us within seven working days of receiving your order. Our costumes are sold in resealable packaging, which allows you to check suitability. When making a return we request that these items are returned in their original condition together with their original packaging.

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Instructions for returning merchandise

Every order placed with Escapade has an invoice included. On the back of each invoice is a returns form. Before sending a parcel back for a refund you will need a customer service agent to issue you a returns number. In order to do this please get in contact with us via phone on 0207 485 7384 Option: 1 or email: contact@escapade.co.uk with the following information:

1. Name used for the billing details,

2. Order Number begining with ESS-,

3. postcode and the reason that you are returning your order.

4. Customers should use insured recorded postage to ensure that orders are returned to us without incident. 

Failure to follow these procedures will result in a delay of the issued refund.

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We will not refund

We do not refund items that have been worn, washed or soiled. Additionally for hygienic reasons all sales on the following items are final and not eligible for returns; makeup, eyelashes, tights, stockings, wigs, contact lenses, underwear, and masks. Some costumes have sealed wigs if this is the case and the costume is not appropriate please do not open the wig, as once it has been opened a refund cannot be provided.

* Please note that in accordance with the Distance Selling Regulations (2000) we will not refund the customers cost of postage to return a product back to us, unless that product has proven to be faulty.   

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Liability

Escapade LTD, it's employees, and directors shall be under no liability to any defect arising from; fair wear and tear, negligence, or abnormal working conditions. This liablity disclaimer does not affect your rights as outlined by the Sale of Goods Act of 1979.

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Late Delivery

If the merchandise arrives too late for your event refuse delivery for the parcel and it will be returned to the Escapade Warehouse. Alternatively if you have already received or signed for your parcel you can return it using the instructions outlined above. If Escapade or our couriers are at fault we will refund the cost of the Merchandise + P&P. There are some circumstance when neither Escapade or the couriers acting on their behalf are at fault, for example, if you have selected an incorrect postage option, or you were absent during delivery. In such a case the cost of returning to sender will be charged at the cost of postage paid, plus an additional £2 charge will be applied for picking and packing cost. This amount will be deducted from any refunds.

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Cancelling an Order before Payment

You can cancel an order at any time before submitting payment and do not need to contact us regarding cancelling orders that have not been paid for. We ignore all orders without a matching payment transaction, so if no payment has been submitted you do not have to worry about us processing your transaction.

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Cancelling an Order after Payment

We are unable to cancel an order after payment has been received. Escapade.co.uk operates with a very quick turn around so we can get your order processed, picked, packed and shipped to you on the same day. This speedy process ensures that 99.7% of our orders are received on time and without incident. After payment has been submitted we are unable to cancel, alter, add or remove items from your order. If you have submitted an order and no longer want the costume you can refuse delivery, or send the unopened costume back to our dispatch centre where you will be entitled to a refund.

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Disputed Items

Any returned merchandise that is recieved out of the compliance of the terms of the above stated Returns Policy will be defined as "Disputed". Disputed items will not be refunded or exchanged and a reason for this decision will be provided for the customer. We are happy to return disputed items back to the customer at a cost, otherwise they will be destroyed within 91 calender days upon reciept at our Warehouse.

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Disclaimer

Product images displayed on http://www.escapade.co.uk/ are supplied by the costume manufacturers, these images may vary slightly from the actual costume. Our suppliers reserve the right to make changes to the products at any given time without previous warning. However, these changes should not interfere with the quality or the general concept of any of the items in question. 

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Contact Us

If you have any questions or concerns regarding a potential refund please contact us on: 0207 485 7384, Option 1 or you can reach us via email: contact@escapade.co.uk