The Terms and Conditions apply to the use of and access to Escapade.co.uk. By using this website you agree to be bound by the terms and conditions set forth.
This website is solely operated by Escapade.co.uk. Unless specifically stated the design and content including; text, movies, graphics, and underlying source code on this website is the intellectual property that is owned, controlled and licensed to Escapade.co.uk and its affiliates. The content on this site is intended solely for non-commercial use. Use of this website for purposes outside personal and non-commercial use including modification, distribution and re-publication is prohibited without prior written permission from Escapade.co.uk.
Escapade uses the trademarks, images and costumes that may be owned and/or controlled by fully licensed operators. These may not be reproduced or used without the permission of the trademark holders.
This site and its content are provided on an "AS IS" basis to the fullest extent of permitted law. Escapade.co.uk makes no warranties of any kind, express or implied, for any information, content, materials or products included on this website. This includes and is not limited to: satisfactory quality, merchantability, fitness for a particular purpose or non-infringement.Escapade.co.uk does not warrant that information accessible on this website is accurate, complete or current.
To the fullest extent of the law neither Escapade.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with your use of this website including content, information, products or any hyper-linked website connected through escapade.co.uk. This is a comprehensive limitation of liability that applies to damages of any kind including, compensatory, direct and indirect, loss of data, income or profit, and loss of or damage to property.
In addition, Escapade LTD, it's employees, and directors shall be under no liability to any defect arising from; fair wear and tear, negligence, or abnormal working conditions. This liability disclaimer does not affect your rights as outlined by the Consumer Contracts Regulations of 2013.
If the merchandise arrives too late for your event, please refuse delivery for the parcel and it will be returned to the Escapade Warehouse. Alternatively if you have already received or signed for your parcel you can return it using the instructions outlined on Returns Page. If Escapade, or our couriers are at fault in anyway we will refund the full cost of the Merchandise + P&P, however we would not refund for the returns cost of the parcel.
There are circumstance when neither Escapade nor the couriers acting on our behalf are at fault, for example; if the customer has selected an incorrect delivery address, postage option, or was absent during delivery. If this is the case and the customer wishes to return their order they will be refunded in full for the merchandise and the cost of postage paid at a standard rate.
In extreme cases we may have to delay shipment of orders. In most instances we will upgrade the postage at no extra cost to ensure your order arrives within the specified time frame. For next day guaranteed service we will compensate for the difference between next day and 2 day service. There is no compensation for our other services. During busy periods such as Halloween (The full month of October) despacth may take upto 24 hours from time of order.
You can cancel an order at any time before submitting payment and do not need to contact us regarding cancelling orders that have not been paid for. We ignore all orders without a matching payment transaction. So, if no payment has been submitted you do not have to worry about us processing your transaction.
Escapade.co.uk operates with a very quick turn around so we can get your order processed, picked, packed and shipped to you on the same day. This speedy process ensures that 99.7% of our orders are received on time and without incident. After payment has been submitted we will not be unable to, alter, add or remove items from your order or change delivery address. If you have submitted an order and no longer want the costume you can refuse delivery, or send the costume back to our dispatch centre where you will be entitled to a refund. In accordance with the Consumer Contrats Regulations you have the statutory right to cancel your order within 14 days. This period begins on the day after purchase. If you wish to cancel your purchase within this period please contact us by writing, addressing your request to: Escapade Accounts Deptarment, 45 - 46 Chalk Farm Road, Camden, London, NW1 8AJ.
Escapade will always refund the original postage at the standard delivery rate if the order is cancelled within the stipulated 14 day period, Escapade will not reimburse the cost of returning the order unless we are at fault (i.e. you received the wrong item).
We reserve the right for information on this website to be subject to change without prior notice. At times it may be incomplete, inaccurate or out-of-date. We constantly strive to keep content exciting and replace and update out-of-date content. We have the right to make changes to product descriptions and remove products without notice. Although we constantly update our prices and product lines occasionally goods may be incorrectly priced. In the event of a pricing error we reserve the right to suspend your order and contact you to ask if you wish to continue the transaction at the correct price. The majority of our products are either stocked in our warehouse or in the Camden store. However, the products displayed on our website are subject to availability and there may be limited quantities at times. Please note that the prices found on www.escapade.co.uk may vary from prices in our Camden store.
We have used every means possible (including videos of select products) to ensure the products on our website are accurately displayed. However, some colour variances may occur from the display equipment used or from products supplied to us. Please note that these are costumes, not garments, (unless otherwise stated) typically these products are for limited short term use. Product images displayed on this website are supplied by their respective manufacturers, these images may vary slightly from the actual costume. Our suppliers reserve the right to make changes to the products at any given time without previous warning. However, these changes should not interfere with the quality or the general concept of any of the items in question.
Please note that all orders placed after 3pm will be sent out on the following working day. This means that if you need an order to be dispatched on the same working day, you will need to complete the payment before 3pm.
All orders sent from Escapade.co.uk are sent via recorded delivery and therefore require a signature upon receipt. If you are unable to take delivery of the goods and they are returned to us, we will contact you and give confirmation of this. If this happens we will issue a refund for the cost of the order minus shipping charges, or if you would like the order sent back to you we will ask for an additional shipping fee. Please note that Escapade does not process exchanges.
Due to the fact that we use recorded delivery and all parcels must be signed for we are unable to deliver parcels to PO boxes. For more information about shipping please visit our delivery information page.
The conditions set forth is this disclaimer are in accordance with the laws of England and Wales. By visiting this website you agree, as do we, to submit the non-exclusive jurisdiction of the English and Welsh courts. Escapade fancy dress adheres stringently to the Distance Selling Regulations & complies fully with the policies set on in this document in accordance with UK law.
A promotional voucher may be redeemed on the payments section of our website. Type your voucher code into the section titled "Have you got a promotion / voucher code?" Please note: voucher codes cannot be used in conjunction with any other offer. Voucher codes cannot be used to purchase discounted items, or sale items. Voucher codes are not available if you have accessed Escapade through an affiliate website, or if your order is over £70 and you choose the free shipping option. Escapade reserves the right to cancel or remove a voucher code at any time and without prior notice.
Registered Office Escapaders Ltd. Registered No. 2622635 (England) Vat No. 523 4330 81